Introduction

To ensure the best performance with VSight Remote Assistance, it’s important to use a compatible device and meet the necessary system requirements. This guide outlines the supported devices, operating systems, and recommended network settings to help you get started without issues.

1. Supported Devices & Platforms

VSight Remote works on a variety of devices, including smartphones, tablets, desktops, and smart glasses. Below is a list of compatible platforms:

📱 Mobile Devices

✅ Android: Version 8.0 (Oreo) or later
✅ iOS/iPadOS: Version 14.0 or later

💻 Computers & Browsers

✅ Windows: Windows 10 or later
✅ Mac: macOS 10.14 (Mojave) or later
✅ Supported Browsers: Google Chrome (latest version), Firefox, Microsoft Edge, Safari (Mac only)

Smart Glasses

✅ RealWear Navigator & HMT Series
✅ Vuzix Smart Glasses (M400, M4000, and other models)
✅ Rokid Smart Glasses (Rokid X, Rokid Max, Vision Series, and more)
✅ Moziware Smart Glasses (Cimo and other models)
✅ Epson Moverio Smart Glasses (BT-40, BT-35 and more)
✅ Other Android-based smart glasses (Android 8.0 or later)

2. Network & Bandwidth Requirements

To ensure smooth video streaming and AR collaboration, the following network conditions are recommended:

📶 Internet Speed Requirements

🔹 Minimum: 5 Mbps download / 2 Mbps upload
🔹 Recommended: 10 Mbps download / 5 Mbps upload for best performance

🌐 Network Configuration

🔹 Use a stable Wi-Fi or 4G/5G connection
🔹 Avoid high-latency networks (e.g., satellite internet)
🔹 Enable firewall exceptions if using a corporate network (contact IT for details)

3. Hardware Recommendations

For the best experience, we recommend devices with:

🔹 Processor: Quad-core 2.0 GHz or higher
🔹 RAM: 4GB or more for mobile devices, 8GB+ for desktops
🔹 Camera: 8MP+ rear camera for clear video and AR annotations
🔹 Microphone & Speaker: For real-time communication

4. Compatibility Tips & Best Practices

✅ Keep your device and VSight Remote app updated to the latest version
✅ Close unnecessary apps for better performance
✅ If using smart glasses, ensure they are properly calibrated for AR features
✅ Test your network connection before starting a session

This guide ensures you have the right setup for a smooth VSight Remote experience. 🚀

📌 Need More Help? – See further information at VSight Help Center or contact support for assistance.