Migration guide
The Dynamics 365 Remote Assist Alternative for Industrial Teams
Microsoft has announced that Dynamics 365 Remote Assist and Guides reach end of support on December 31, 2026. VSight is the device-agnostic migration path — AR remote assistance plus digital work instructions on the phones, tablets, browsers and industrial smart glasses your teams already use, with no discontinued HoloLens hardware required.
Key Microsoft dates
- Dec 31, 2026 End of support — Dynamics 365 Remote Assist & Guides
- Nov 1, 2025 End of sale — no new subscriptions or renewals
- Dec 2024 HoloLens no longer manufactured (Microsoft)
Source: Microsoft Learn lifecycle pages (see references below).
What is happening to Dynamics 365 Remote Assist and Guides?
A neutral, factual summary of Microsoft's own published lifecycle information. Each date is verifiable via the Microsoft Learn sources listed at the end of this page.
- End of support: December 31, 2026 for both Dynamics 365 Remote Assist and Dynamics 365 Guides (Microsoft Lifecycle).
- End of sale: subscriptions could be purchased or renewed only until November 1, 2025.
- After December 31, 2026: no security updates, non-security updates, bug fixes, or technical support — in Microsoft's wording.
- HoloLens dependency: both products are mixed-reality apps for Microsoft HoloLens, which Microsoft states is no longer manufactured as of December 2024.
- Microsoft does not name a like-for-like first-party replacement; its guidance is to plan a transition and explore mixed-reality solutions on the Microsoft Marketplace.
Why migrate from Dynamics 365 Remote Assist now?
Moving early — rather than at the deadline — lets you migrate on existing devices and keep your remote-support and SOP workflows running without a support gap. VSight Remote and VSight Workflow are one of the mixed-reality alternatives industrial teams can move to.
A hard deadline
Running unsupported software after December 31, 2026 can raise security, compliance, audit and cyber-insurance exposure.
Licensing already frozen
No new seats have been available since November 1, 2025, so growing teams cannot expand on the platform.
No first-party replacement
Microsoft points to third-party Marketplace solutions and a partial Teams Mobile path — not a like-for-like product.
Hardware risk
The HoloLens devices these apps depend on are no longer manufactured, so the installed base cannot easily grow or be replaced.
Dynamics 365 to VSight: how the capabilities map
VSight Remote is the equivalent of Dynamics 365 Remote Assist for see-what-I-see video support, and VSight Workflow covers the guided execution Dynamics 365 Guides delivered. The main difference is devices: VSight runs across phones, tablets, browsers and in-production smart glasses rather than being tied to HoloLens. VSight Workflow delivers 2D digital instructions — not world-locked 3D holograms.
| Capability | Dynamics 365 | VSight |
|---|---|---|
| Support status | End of support Dec 31, 2026; new subscriptions ended Nov 1, 2025 | Actively developed and supported on current-generation devices |
| Devices & hardware | Built for Microsoft HoloLens (no longer manufactured as of Dec 2024) | iOS, Android, web browsers + RealWear, Vuzix, Rokid, Moziware, Epson smart glasses |
| See-what-I-see remote video | Yes — live first-person video to a remote expert | Yes — HD see-what-I-see video & audio with VSight Remote |
| Live AR annotation | Yes — spatially anchored annotations on HoloLens | Yes — point, draw, arrows, shapes & text on the live or still view |
| Digital work instructions / SOPs | Dynamics 365 Guides — holographic, HoloLens-first step-by-step guides | VSight Workflow — no-code 2D instructions (text, image, voice, video, checklists, branching) on mainstream devices |
| AI work-instruction capture | Not a stated capability | VSight VideoFlow turns recorded video into instructions; VSight Nova AI copilot |
| Recording & documentation | Snapshots and call recording | Record & export sessions with chat, shared docs and activity logs |
| Integrations | Microsoft Teams, Dynamics 365 Field Service, Power Platform / Dataverse | Microsoft Teams, Microsoft Entra ID / SSO, and CRM/ERP/ticketing via open REST API |
| Data residency | Microsoft cloud (Dataverse) | EU company (VSight UAB, Lithuania); EU-citizen personal data on EU-based servers |
Comparison based on publicly available information as of June 2, 2026. See supported smart glasses, integrations and security & compliance.
How do you migrate from Dynamics 365 Remote Assist to VSight?
A straightforward, scenario-by-scenario move you can complete well before the December 31, 2026 deadline.
Inventory current usage
List the users, HoloLens devices and scenarios that rely on Dynamics 365 Remote Assist and Guides — including small groups using Guides for onboarding or safety.
Map each scenario to VSight
Remote Assist calls map to VSight Remote; Guides map to VSight Workflow. Note where you can drop HoloLens for a phone, tablet or browser.
Pilot on existing devices
Run one team or one workflow on hardware you already own — phones, tablets, or RealWear/Vuzix glasses — to validate the fit.
Migrate content & integrate
Rebuild SOPs in VSight Workflow, train users, and connect Microsoft Teams, Microsoft Entra ID / SSO and your CRM/ERP via the open REST API.
Roll out before the cutoff
Expand across teams and decommission Dynamics 365 Remote Assist / Guides ahead of December 31, 2026.
Why VSight
A full Connected Worker Platform — on the devices you already own
VSight's strengths stand on their own, independent of any competitor's lifecycle. Trusted by industrial organizations including Agramkow, Akyapak, CMP, Anadolu Isuzu and MAN.
Device-agnostic
Phones, tablets, web browsers and industrial smart glasses (RealWear, Vuzix, Rokid, Moziware, Epson) — no HoloLens lock-in.
EU company & data residency
VSight UAB (Lithuania); EU-citizen personal data on EU-based servers. GDPR & HIPAA compliant, ISO 27001 certified.
Secure by design
End-to-end encrypted WebRTC sessions, SSO / Microsoft Entra ID, 2FA and role-based access.
All-in-one platform
VSight Remote, VSight Workflow, VSight VideoFlow and VSight Nova together — not a single point tool.
Dynamics 365 Remote Assist migration — FAQ
Is Dynamics 365 Remote Assist being discontinued?
Microsoft has announced that Dynamics 365 Remote Assist (and Dynamics 365 Guides) reach end of support on December 31, 2026. New subscriptions could be purchased or renewed only until November 1, 2025, and Microsoft states that after the end-of-support date these products will no longer receive security updates, non-security updates, bug fixes, or technical support. The dates are from Microsoft's own Lifecycle pages, linked below.
What is the best Dynamics 365 Remote Assist alternative?
For industrial teams, VSight is a strong alternative because it is device-agnostic: VSight Remote delivers see-what-I-see AR remote assistance on phones, tablets, web browsers and industrial smart glasses (RealWear, Vuzix, Rokid, Moziware, Epson) rather than only on HoloLens. VSight Workflow covers the guided work-instruction job that Dynamics 365 Guides handled, and the platform adds AI capture (VideoFlow) and an AI copilot (Nova) on one license.
Does VSight require HoloLens?
No. VSight is intentionally device-agnostic and does not depend on Microsoft HoloLens. It runs on iOS, Android and web browsers, plus a wide range of in-production industrial smart glasses. That means you can migrate from Dynamics 365 Remote Assist using devices your teams already own, without buying discontinued headsets.
How do I migrate from Dynamics 365 Remote Assist to VSight?
In five steps: (1) inventory current Remote Assist and Guides usage, users and devices; (2) map each scenario to its VSight equivalent (Remote Assist to VSight Remote, Guides to VSight Workflow); (3) pilot one team or workflow on devices you already own; (4) migrate SOPs and connect Microsoft Teams, Entra ID/SSO and your CRM/ERP via the open REST API; (5) roll out before the December 31, 2026 cutoff.
Can VSight replace Dynamics 365 Guides for work instructions?
VSight Workflow performs the same job as Dynamics 365 Guides — no-code authored, in-context step-by-step guidance with media, checklists, analytics and remote-expert escalation. The difference is form factor: VSight delivers 2D digital work instructions across phones, tablets and smart glasses rather than world-locked 3D holograms on HoloLens, which makes it deployable on hardware most teams already have.
What does Microsoft recommend doing before the end-of-support date?
Microsoft's announcement advises customers to plan the transition before December 31, 2026, explore mixed-reality solutions available on the Microsoft Marketplace, and use the spatial annotation feature in Microsoft Teams Mobile for certain Remote Assist scenarios. Microsoft points to the Marketplace category generally rather than naming any specific product, so evaluating third-party alternatives — VSight among them — is part of that path.
Is VSight suitable for EU companies and data-residency requirements?
Yes. VSight is built and operated by an EU company, VSight UAB in Lithuania, and stores EU-citizen personal data on EU-based servers. The platform is GDPR-compliant and HIPAA-compliant, ISO 27001 certified, and uses end-to-end encrypted WebRTC sessions with SSO/Microsoft Entra ID and 2FA.
See your migration path
Book a demo and we'll map your specific Dynamics 365 Remote Assist and Guides scenarios to VSight on the devices your teams already use — with a plan that lands well before December 31, 2026.
References
- Microsoft Lifecycle announcement — Guides & Remote Assist end of support
- Microsoft Lifecycle — Dynamics 365 Remote Assist
- Microsoft Lifecycle — Dynamics 365 Guides
- Microsoft — HoloLens release notes
Microsoft, Dynamics 365, HoloLens and all related marks are trademarks of Microsoft Corporation. Trademarks are the property of their respective owners. This comparison is based on publicly available information as of June 2, 2026 and does not imply any partnership with or endorsement by Microsoft. VSight is not affiliated with or endorsed by Microsoft.